Refunds

If you ask within 3 days (72 hours) of purchase, we refund the full amount in any of these cases.

A technical fault on our side stops you using it and we cannot fix it within 7 working days
You bought the same pass twice
You paid more than the correct amount

A change of mind or a purchase made by mistake is not refundable.

How to ask

Write to support@nekolang.com with your account's email address and which case applies (what the fault does, or the duplicate or excess payment).

Once a full refund is complete, the Exam Pass ends at once. The free papers and the study record on your device stay available.
Deleting your account does not by itself give a refund. If a refund applies, contact us before you delete it.

Credit card: to the card you paid with. How long it takes to appear on your statement depends on your card company.
Convenience-store payment (accepted once its review is complete): you paid in cash, so we refund by bank transfer. Our payment company, Stripe, sends you an email asking for your bank details. The refund goes ahead once you have entered them.

We charge no fee for a refund.

If a problem is caused by us, such as a fault or a billing mistake, please contact us even after 3 days. We will look into it and deal with it.
If we close the service and you lose the rest of your period, we refund a fair amount.

Simply do not pay. The order is cancelled automatically after the deadline, and nothing is charged.

Nothing on this page limits your rights under the law.

Last updated: November 5, 2026