Contact
Email: support@nekolang.com
Phone: Disclosed without delay on request.
Hours: Weekdays 10:00-18:00 JST (not weekends or Japanese holidays)
Languages: 日本語, English
When to contact us
- A mistake or something offensive in a question, explanation, translation or audio: use the report button on screen, or email us. Please add the question number if you know it. We check it and correct any mistake.
- Refunds: see Refunds.
- Deleting your account or personal information: see the privacy policy.
- Use in a school: please email us.
- The seller's name, address or phone number: anything not shown on the commerce disclosure page is sent without delay if you ask by email.
We cannot answer questions about the JLPT itself (applications, test sites, results). Please see the Japanese-Language Proficiency Test official website.